Office Policies

Answers to some of the most common patient questions

Do I Need to Do Anything Before My First Appointment?
Before your first appointment, we ask that you complete your intake forms at home and either send them to us in advance or bring them with you. This lets us focus on your health needs for the whole time you’ll be in our office.

You can download the forms here.

What If I Need to Cancel an Appointment?
We ask that you give us 72 hours’ notice (3 days) to cancel or reschedule.

Do You Take Dental Insurance?
We do accept some dental plans and are glad to help you file claims. Just be sure to bring your current insurance card and any other required documents to your appointment. If we don’t accept your plan directly, we can still provide you with paperwork so you’ll be able to file claims for yourself.

However, understand that your benefits contract is between you and your insurance provider and/or employer. We do not guarantee that your provider will pay for your treatment, and we have no control over claim processing procedures or decisions. Ultimately, you’re the one responsible for payment.

What Payment Options Do You Offer?
We accept cash, checks, Visa, MasterCard, Discover, and CareCredit.

Do You Offer Any Financing Plans?
Financing is available through CareCredit

Do You Really Need to Take X-rays?
Because x-rays show us your teeth, gums, and bone with a depth that a visual exam can’t accomplish, we do require a full-mouth series of x-rays at your first visit. If you have x-rays that are less than a year old, you can have your previous dentist send them to us to see if we can use them instead of taking new ones.

Do You Keep a Fragrance-Free Office?
We normally use an essential oil diffuser utilizing several citrus oils, but we do remove this for our patients with sensitivities. If you wish to check how you might react to our diffuser, you’re welcome to stop by our office before your appointment.

What If I Have Other Sensory Needs?
Due to COVID-19 we are unable to offer blankets. Should you have other sensory needs, just let us know. Our goal is for you to feel as comfortable as possible during your time with us.